APS3 Phone Switch Operator
Location: Canberra, ACT
Salary: $67,139 - $75,682 + 15.4% Super
Contract Type: Non-Ongoing (12-month contract)
Work Type: Full Time
Your new company
A well-established government agency is seeking a dedicated and professional APS3 Phone Switch Operator to support a newly established switchboard service. This is a fantastic opportunity to contribute to a high-profile public service initiative in a dynamic and supportive environment.
Your new role
As the sole operator of the agency’s switchboard, you will be the first point of contact for external callers. You will play a key role in triaging and directing enquiries to the appropriate internal teams, ensuring a seamless and professional customer experience.
Key responsibilities
- Answer and manage incoming calls from the public during business hours
- Create and assign service tickets to relevant business areas
- Escalate complex enquiries as needed
- Operate the Genesys telephone service platform with proficiency
What you'll need to succeed
- Strong customer service skills and a professional phone manner
- Ability to manage high call volumes and competing priorities
- Experience in a call centre or similar customer-facing environment
- Excellent verbal and written communication skills
- A proactive and responsive approach to internal and external customer needs
What you'll get in return
- Competitive APS3 salary range: $67,139 - $75,682 p.a. + 15.4% super
- 12-month non-ongoing contract with potential for extension
- Flexible working arrangements and generous leave entitlements
- Comprehensive training and development opportunities
- A supportive, inclusive, and diverse workplace culture
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Should you have any additional questions or would like to register for similar roles, please email your CV to
[email protected] or call on 02 6112 7696 to have a further discussion.
