Customer Contact Officer - Part-Time

Are you a passionate, customer-centric professional who excels in high-pressure situations and can commit to working weekdays, evenings, and weekends in the south-east? Worked in retail, hospitality or a fast-paced contact centre? We want to hear from you!

Hours: Minimum 20 Hours per week (with potential for additional hours)

Type: Part-Time, Shift Work | Hybrid | On-site training with ongoing flexibility

Rate: $38.14 + Super | Shift worker penalty rates apply

Duration: 12 months contract

Training Requirements: Must be available for full-time hours, Monday–Friday, 9am–5pm, for in-person training across 4–6 weeks starting on 21st July 2025.

• Deliver exceptional customer service over the phone, responding to enquiries and providing additional support across email and website cases.
• Log and prioritise jobs, ensuring timely dispatch to maintenance contractors.
• Provide after-hours support to external business clients, including phone calls, alarm monitoring, escalation of alarms, and job dispatching.
• Communicate promptly with customers impacted by water service interruptions, including emergency water shut-offs, to minimise the impact of service interruptions.
• Demonstrate strong learning agility to cross-skill in customer account enquiries.

What You'll Need to Succeed:

• High level of customer service and experience in a fast-paced environment
• High level of attention to detail
• Intermediate computer skills and typing speed with high accuracy.
• Excellent communication skills and ability to build rapport and establish professional relationships.

Non-Negotiables:

• Agility and flexibility to adjust to changing priorities.
• High level of availability and willingness to work across varying shifts/hours.
• Highly motivated with a strong work ethic.

What you'll get in return:

• Fantastic company culture
• Flexible working arrangements
• Competitive hourly rate that is paid weekly
• Experience working within a state government organisation