Progress Payments Officer

• Location: Docklands and Hybrid after training period
• $35.86 per hour Plus Super
• Temporary 6-Month Contract, Full-time role on a rotating roster (Monday – Friday 8.00am to 4.30pm)

Your new company

Your new role

• Process payments for construction loans while ensuring accuracy and policy compliance
• Review and assess construction documents, including contracts, land valuations, and completion dates
• Collaborate with brokers, customers, mobile lenders, and branch representatives to facilitate payments
• Manage cases through internal systems, advising customers when they can begin construction
• Verify builder invoices, resolve payment discrepancies, and update customers on payment schedules
• Handle a high-volume queue of approximately 1,000 cases daily, processing 10 payments and reviewing 20-30 documents
• Conduct 5-8 outbound calls when needed to support customers

What you'll need to succeed

• Excellent communication and customer service skills to engage with customers and frontline teams.
• Strong attention to detail to ensure accuracy in payment processing and document reviews.
• Ability to work autonomously and under pressure, managing multiple tasks efficiently.
• High concern for quality and standards, ensuring compliance with policies and regulations.
• Previous experience in banking or financial services, preferably in a call centre or payments role.

What you'll get in return

• A unique opportunity to work with a Big Four Bank, gaining industry-leading experience.
• Exposure to a fast-paced and dynamic environment with many moving parts.
• A structured training program to develop mortgage industry expertise.
• Potential for permanent employment, based on performance and business needs.
• A collaborative team environment with strong mentorship and career development support.
• The opportunity to build a long-term career with one of Australia’s largest and most respected financial institutions.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to howard.richards@hays.com.au, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.