Service Desk Analyst

Your new company

Your new role

What you'll need to succeed

• Proven experience providing Level 1/2 support within a service desk environment.
• Experience with the Microsoft 365 stack, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Azure Active Directory, and Intune (Endpoint Manager)
• Experience with endpoint management tools such as Intune, Autopilot, or SCCM.
• Previous experience working for a Managed Service Provider (MSP) or within the financial services industry.
• Solid understanding of core networking concepts including:
  • DNS (Domain Name System)
  • DHCP (Dynamic Host Configuration Protocol)
  • TCP/IP fundamentals
• Familiarity with Active Directory and Group Policy management.
• Ability to troubleshoot user access, authentication, and device compliance issues in hybrid environments.

What you'll get in return

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Supportive and inclusive work culture
• Training and development programs
• Collaborative and team-oriented environment
• Recognition and rewards for outstanding performance
• Modern and well-equipped office facilities
• Diverse and challenging projects
• Opportunities to work on cutting-edge technologies

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.