Your New Company
Join a dynamic and supportive team within the State Government, dedicated to supporting the community. Their call centre team provides critical information and resources to citizens, ensuring needs are met with efficiency and care. This department values collaboration, efficiency, and compassion. They are looking for an experienced Call Centre Operator to join their team.
Your New Role
As a Call Centre Operator, you will be the first point of contact for callers, handling a variety of enquiries and providing accurate information. Your responsibilities will include:
- Taking inbound and outbound calls
- Operating software systems to manage and document calls
- Handling call-backs and follow-ups
- Entering data while managing calls
- Providing polite, friendly, and compassionate service to all callers
What You'll Need to Succeed
To excel in this role, you will need:
- Demonstrated call centre experience, including handling inbound/outbound calls, operating software systems, and managing call-backs.
- The ability to learn quickly and adapt to changing information.
- Proficiency in managing calls while entering data simultaneously.
- Excellent verbal and written communication skills.
- Professional phone manner with a polite and friendly demeanour.
- Confidence in using Microsoft Teams, Outlook, Word, and Excel.
- Experience with Genesys Cloud or Genesys PureCloud call centre software is a bonus.
What You'll Get in Return
An initial 2-week temporary engagement within State Government with potential for extension, a competitive hourly rate of $43 + Super, along with the ability to utilise your skills to assist vulnerable people.
Temporary and Casual workers through Hays also enjoy a wide range of benefits including:
- Weekly pay cycles
- Nominated choice of Superannuation fund
- Online timesheet submission and approval
- No Hidden fees or costs for our services
- Regular contact with local Adelaide consultants throughout the duration of your assignment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Nicola Cowan and Carlie Lang.
