APS4 ICT Support Officer

**Only Australian citizens may apply as we need to obtain clearance**

Your new company

Your new role

• Provide (Local Office) onsite and remote technical support for all End User Computing (EUC) connected infrastructure (including laptops, printers / scanners, mobile / smart phones, tablets); some examples include support of Windows 10/11 operating system, Citrix, Virtual Desktop Infrastructure and MS Office365 products).
• Provide onsite (Local Office) ICT level 2/3 technical support for the commercial software applications utilised by local staff.
• The management and distribution of the physical ICT laptop and desktop fleet, including updating asset registers (ServiceNow).
• The configuration and support for networked multi-function devices (Papercut)
• Facilitation of office refits and moves of the ICT end user hardware
• Monitor ticket queues to action and triage tickets, ensuring prompt and accurate handling (ServiceNow)
• Support users with video conferencing and telephony where needed (Microsoft Teams)
• Responsible for day-to-day IT support to all staffs.
• Microsoft Endpoint Configuration Manager experience (Cloud based or On Premises)
• Active Directory and Microsoft Intune experience would be advantageous.

What you'll need to succeed

• Demonstrated ICT technical skills, and proven ability to learn and adapt to emerging situations.
• Proven understanding of broader data networking, WAN, LAN (ethernet cable / wifi), and knowledge on switching between connection types.
• Experience in onboarding users, imaging machines, upgrade software / hardware and decommissioning equipment.
• Proven interpersonal skills with the ability to work in a team, preferably in an ICT related role
• Demonstrated lateral thinking and problem-solving skills
• Demonstrated initiative, self-motivation and a positive work ethic.
• A predisposition to seeking continuous self-improvement, researching and being curious.
• Ability to develop and maintain strong relationships with stakeholders
• Demonstrated ability to effectively manage time and prioritise tasks to meet deadlines and achieve goals.

What you'll get in return

• Working in a federal government organisation where they develop and grow careers.
• A long-term opportunity with flexible work arrangements. Do not miss out!

What you need to do now