Your new company:
Hays is the preferred supplier of choice for Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with this State Government Department to recruit an AO6 Operational Team Leader on a 6-Month Contract with opportunities for extension. This is a full-time office-based position located in Toowoomba.
Your new role:
In this role, you’ll provide frontline operational leadership and technical support, managing complex case files and acting as the final escalation point before senior management. You’ll lead a regional team, monitor performance, and foster strong stakeholder relationships to deliver high-quality, customer-focused outcomes.
Key responsibilities include:
- Deliver operational and technical support across regional service functions, ensuring smooth day-to-day activities.
- Provide high-quality customer service through various channels, including face-to-face, phone, and email, while offering timely and relevant feedback.
- Handle complex or sensitive cases involving disputes, claims, compliance, and regulatory matters with professionalism and care.
- Lead and guide team operations by monitoring performance, identifying gaps, and reporting insights to improve service delivery.
- Act as the final escalation point for complex operational issues before they are referred further.
- Support industry engagement initiatives, including promotional and educational activities, by offering technical expertise when needed.
- Promote core values and behaviours to foster a positive team culture and enhance the customer experience.
What you'll need to succeed:
- Strong understanding of the building and construction industry, with the ability to interpret and apply current legislation, codes, and standards.
- Proven ability to lead operational functions and manage resources effectively to deliver high-quality outcomes.
- Excellent communication, negotiation, and interpersonal skills, with a track record of building strategic and collaborative relationships.
- Skilled in handling complex or sensitive issues, including those with political implications, and providing sound advice at a senior level.
What you'll get in return:
Through Hays, this role offers you an opportunity to progress your career with this State Department and:
- Weekly pay cycles
- Nominated choice of superannuation fund
- Online time sheet submission and approval
- No hidden costs or payroll deductions for our services
- Regular contact with consultants throughout the duration of your assignment
What you need to do now:
If you’re interested in this role, click “apply now” to forward an up-to-date copy of your CV to
Chelsea.Pearse@Hays.com.au
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
