Customer Service Officer

Your new company

I am currently partnering with a local council who are looking for a Customer Service Officer. This role is a part-time role and the duration of this role is 3 months.

Your new role

• Attend to customers promptly, impartially and courteously, taking into account particular characteristics, needs and diversity.
• Provide guidance and assistance to Call Centre and Reception Services customers.
• Ensure that information provided by the customer is accurately recorded in the systems and, where necessary, task as soon as possible to the relevant business area(s) for follow-up action
• Process payments, permits and complaints efficiently and accurately.
• Coordinate and assist internal and external customers with the compilation and lodgement of Council’s application documentation including venue hire forms, equipment and banner bookings and permits.

What you'll need to succeed

• Experience delivering a high level of customer service
• High level of communication and interpersonal skills, with the ability to maintain a calm, efficient manner during sensitive and demanding situations across a diverse range of backgrounds and culture.
• Competency in the use of the Microsoft Office suite of computer packages, including a high standard of typing and keyboard skills, data entry and record management

What you'll get in return

• 48.43 ph+super

• 3 month duration

• Government Opportunity

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.